18ji Casino — Privacy Policy

This Privacy Policy ("Policy") describes how 18ji Casino ("18ji," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals who register for and use the 18ji Casino platform, available at 18ji.asia (the "Platform").

18ji Casino is committed to protecting the privacy of all players and users in accordance with Republic Act 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and the rules and regulations issued by the National Privacy Commission (NPC). This Policy also reflects the privacy-related obligations imposed on 18ji by the Philippine Amusement and Gaming Corporation (PAGCOR) in its capacity as our regulatory authority.

By registering an account on 18ji, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please do not register an account or continue using the Platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, 18ji Casino is the personal information controller responsible for the collection, use, and storage of your personal data. This means 18ji determines the purposes for which your data is processed and the means by which that processing occurs.

All inquiries regarding this Policy or your personal data rights should be directed to the 18ji Data Privacy contact point. You may reach us at [email protected] with the subject line "Data Privacy Request" for priority handling by our Privacy team.

18ji collects personal data through multiple channels depending on how you interact with the Platform. The categories of data we collect are described in the table below:

18ji uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your 18ji account, including processing registration, verifying identity, and managing account settings.
• Payment Processing: Facilitating deposits via GCash, PayMaya, BPI, BDO, and Metrobank, and processing withdrawal requests to your verified payment methods.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws including mandatory transaction reporting.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, multi-accounting, and other prohibited conduct.
• Responsible Gaming: Monitoring gaming behaviour to identify indicators of problem gambling, applying player-set limits and restrictions, and managing self-exclusion requests.
• Customer Support: Responding to your inquiries, complaints, and support requests in both English and Filipino.
• Platform Improvement: Analysing aggregated, anonymized usage data to improve the performance, stability, and user experience of the 18ji Platform.
• Marketing Communications: Sending promotional offers, bonus notifications, and event information to players who have opted in to receive such communications. You may opt out at any time from your account settings.

18ji will not use your personal data for any purpose not listed above without providing you with prior notice and, where required by law, obtaining your explicit consent.

Under the Data Privacy Act of 2012, 18ji processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your 18ji account, process transactions, and deliver the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable Philippine laws including PAGCOR regulations, the Anti-Money Laundering Act, and reporting obligations to the NPC and relevant government authorities.
• Legitimate Interests: Processing is necessary for 18ji's legitimate interests, including fraud prevention, platform security, responsible gaming enforcement, and general business operations — provided these interests are not overridden by your privacy rights.
• Consent: For optional processing activities — such as sending marketing communications — 18ji will rely on your explicit, freely given, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

18ji does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

18ji works with trusted third-party service providers who process personal data on our behalf under written data processing agreements. These providers are contractually required to process data only as instructed by 18ji and to maintain appropriate technical and organizational security measures. Categories of processors include:

• Payment processing partners (GCash, PayMaya, and banking partners for BPI, BDO, Metrobank transactions)
• KYC and identity verification service providers
• Cloud hosting and infrastructure providers
• Fraud detection and anti-money laundering screening services
• Customer support platform providers
• Game software and live dealer platform providers licensed to operate in the Philippine market

18ji may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities where we are legally required to do so, or where disclosure is necessary to prevent or report a crime.

The 18ji Platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, maintain your login session, and improve your experience. A cookie is a small data file placed on your device by your browser when you access a website.

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your 18ji account. These cannot be disabled without breaking core site functionality.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and cannot identify individual users.
• Preference Cookies: Store your language and display preferences so the Platform behaves consistently across sessions.
• Security Cookies: Used to detect fraudulent logins, bot activity, and suspicious session behavior.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the 18ji Platform from functioning correctly. 18ji does not use third-party advertising or retargeting cookies.

18ji retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

Following the expiry of applicable retention periods, 18ji will securely delete or anonymize your personal data such that it can no longer be attributed to you. Where anonymization is not technically feasible, data will be securely destroyed.

18ji implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, or misuse. These measures include:

• Encryption in Transit: All data transmitted between your device and the 18ji Platform is encrypted using TLS 1.2 or higher (256-bit SSL), the same encryption standard used by major Philippine banks.
• Encryption at Rest: Sensitive data stored in 18ji systems, including KYC documents and financial identifiers, is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to 18ji employees and processors who have a legitimate operational need. Access is granted on a least-privilege basis and reviewed regularly.
• Password Security: User passwords are stored as one-way cryptographic hashes. 18ji employees cannot retrieve your plain-text password — only you know it.
• Two-Factor Authentication: 18ji offers and encourages the use of SMS-based 2FA for all player accounts, adding a second layer of protection against unauthorized access.
• Penetration Testing: The Platform undergoes regular security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a real risk to data subjects, 18ji will notify the National Privacy Commission within 72 hours and affected players as soon as practicable, in accordance with NPC Circular 16-03.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18ji. To exercise any of these rights, contact us at [email protected] with subject line "Data Privacy Request." We will respond within 15 business days.

The 18ji Casino Platform is strictly intended for persons aged 21 years and above, as required by PAGCOR regulations governing online gambling activities in the Philippines. 18ji does not knowingly collect personal data from individuals under the age of 21.

If 18ji becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the originating payment method. Age verification checks are conducted during the registration and KYC process to enforce this restriction.

If you believe that a minor has registered an account on 18ji, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The 18ji Platform and its primary data infrastructure are based in the Philippines. However, certain service providers engaged by 18ji — including game software providers and cloud infrastructure services — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, 18ji ensures that appropriate safeguards are in place in accordance with NPC guidelines, including:

• Contractual clauses requiring the receiving party to implement data protection standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
• Prior NPC notification and, where required, approval of cross-border data transfers under NPC Circular 16-01.

By using the 18ji Platform, you acknowledge that your personal data may be processed in jurisdictions outside the Philippines where data protection laws may differ from those in the Philippines, subject to the safeguards described above.

18ji Casino reserves the right to update or modify this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the purposes of processing, or your rights — 18ji will notify registered players via the mobile number or account notification channel associated with their account at least 14 days before the changes take effect.

For non-material changes (such as formatting updates, clarifications that do not affect the substance of the Policy, or corrections of typographical errors), 18ji may update the Policy without individual notification. The "Last Updated" date at the top of this page will reflect all changes.

Your continued use of the 18ji Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated Policy, you must stop using the Platform and may request account closure by contacting 18ji support.

For any questions, concerns, or requests related to this Privacy Policy or 18ji's data processing practices, please contact us through the following channels:

• Email: [email protected] — subject line: "Data Privacy Request" (plain text only — not a clickable link)
• Live Chat: Available 24/7 from within your 18ji account dashboard
• Response Time: All data privacy requests will receive an initial response within 15 business days
• Languages Supported: English and Filipino (Tagalog)

If you are not satisfied with 18ji's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. The NPC is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.