18ji Casino — Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 18ji Casino ("18ji," "we," "us," or "our") governing your access to and use of the 18ji Casino website, mobile platform, and all associated services available at 18ji.asia (the "Platform").

By registering an account, accessing the Platform, or placing any wager on 18ji, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you must not use the 18ji Platform.

18ji Casino reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will notify registered players via the email address or mobile number associated with their account. Continued use of the Platform following publication of updated Terms constitutes acceptance of those changes.

Registration Requirements

To create an account on 18ji, you must:

• Be at least 21 years of age at the time of registration and at all times during your use of the Platform.
• Be a resident of the Republic of the Philippines or otherwise be in a jurisdiction where accessing online gambling services is lawful.
• Provide accurate, current, and complete registration information, including a valid Philippine mobile number.
• Not be subject to a self-exclusion order issued by 18ji, PAGCOR, or any other recognized gambling authority.
• Not have had a previous 18ji account suspended or permanently closed for breach of these Terms.

One Account Policy

Each player is permitted to hold only one active 18ji account. Creating multiple accounts ("multi-accounting") — whether using different mobile numbers, names, or payment methods — constitutes a serious breach of these Terms. Where duplicate accounts are identified, 18ji reserves the right to close all accounts associated with the individual, withhold any pending withdrawals, and void any outstanding bonuses or winnings obtained through the duplicate account(s).

During registration and at any point thereafter, 18ji may request that you complete a Know Your Customer ("KYC") verification process. This may include submission of a government-issued Philippine identification document (e.g., PhilSys ID, passport, driver's license, UMID) and proof of payment method ownership. Failure to complete KYC verification within the required timeframe may result in account restrictions or suspension.

You are solely responsible for maintaining the confidentiality of your 18ji account credentials, including your password and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party or allow any other person to access or use your 18ji account.

• All wagers, deposits, and withdrawals made through your account are your sole responsibility, whether or not you authorized the specific transaction.
• You must notify 18ji immediately at [email protected] if you suspect unauthorized access to your account.
• 18ji will never ask for your full password via email, live chat, or any other communication channel.
• 18ji is not liable for any loss arising from your failure to protect your account credentials.

Deposits

18ji Casino accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100. Deposits are credited to your 18ji Casino wallet once confirmed by the relevant payment provider. 18ji does not charge fees on standard deposits; however, your payment provider may apply their own charges.

• Only deposit funds from payment accounts registered in your own name. Third-party deposits are not permitted.
• Deposits made via GCash and PayMaya are generally credited instantly. Bank transfers (BPI, BDO, Metrobank) may take up to one business day.
• Deposits that cannot be verified may be returned to the originating payment method, minus any applicable transfer costs.

Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit (same-source rule). 18ji reserves the right to request additional KYC documentation before processing any withdrawal. Withdrawals to GCash and PayMaya are typically processed within 10 minutes of approval; bank transfers may take up to three business days.

• Bonus funds must meet applicable wagering requirements before they can be withdrawn.
• 18ji reserves the right to conduct fraud and anti-money laundering checks, which may delay processing times.
• Withdrawal requests may be declined if outstanding KYC documentation has not been submitted.
• 18ji does not charge withdrawal fees; standard processing fees from payment providers are the responsibility of the player.

18ji Casino offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific terms including wagering requirements, game restrictions, minimum odds (for sports bets), and validity periods. These terms are disclosed in the applicable promotion page at the time of the offer.

• Bonuses are credited to eligible accounts at the discretion of 18ji and may be withdrawn if the player is found to be ineligible.
• The standard wagering requirement for deposit match bonuses is between 20x and 35x the bonus amount, unless otherwise stated in the specific promotion terms.
• Free spins winnings are subject to a minimum 20x wagering requirement before withdrawal, unless stated otherwise.
• Only one bonus may be active at a time unless 18ji explicitly permits the combination of specific offers.
• Bonuses are non-transferable and have no cash value until applicable wagering requirements are fully satisfied.
• 18ji reserves the right to alter, suspend, or withdraw any promotion at any time without prior notice.

All bets placed on 18ji Casino — whether on casino games, live dealer tables, sports events, e-sabong, or bingo — are governed by the specific game or event rules applicable at the time of placing the wager. By placing a bet, you acknowledge that you understand the relevant rules and accept the outcome as final.

• A bet is accepted and binding from the moment 18ji confirms it on the Platform. Verbal or informal instructions are not accepted.
• 18ji may void any bet placed on a game or event that has been affected by data errors, technical malfunctions, or obvious pricing mistakes.
• For sports betting: 18ji reserves the right to suspend a market, cancel a bet, or adjust odds where events materially change before settlement (e.g., player withdrawal, venue change, event cancellation).
• For live casino games: in the event of a connection interruption, the outcome of the round will be determined by the 18ji server records, which are final and binding.
• Minimum and maximum bet limits apply per game type and are displayed within the game interface. These limits may be amended without prior notice.

The following activities are strictly prohibited on the 18ji Platform. Any player found to have engaged in prohibited conduct may have their account suspended or permanently closed, with all balances and pending withdrawals forfeited:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Registering an account or placing bets on behalf of a third party, including minors.
• Using automated betting software, bots, scripts, or any other form of artificial intelligence to place bets or otherwise interact with the Platform.
• Engaging in collusion with other players or 18ji employees to manipulate game outcomes or gain an unfair advantage.
• Attempting to exploit software bugs, glitches, or errors on the Platform for financial gain. Any winnings obtained in this manner are void.
• Money laundering — using 18ji's deposit and withdrawal systems to process funds derived from illegal activity.
• Engaging in or facilitating match-fixing or any form of sports manipulation affecting events available for betting on 18ji.
• Abusing the 18ji customer support team through offensive, threatening, or discriminatory language or behavior.

18ji Casino is committed to promoting responsible gambling practices in accordance with PAGCOR guidelines and the broader framework of Philippine gaming regulations. Gambling is intended to be an enjoyable form of entertainment — not a source of income or a means of resolving financial difficulties.

18ji provides the following responsible gaming tools, accessible from your account settings at any time:

• Deposit Limits — Set daily, weekly, or monthly limits on the amount you can deposit into your 18ji account.
• Loss Limits — Restrict the total amount you can lose within a specified period.
• Session Time Reminders — Set reminders to alert you when you have been active on the Platform for a specified duration.
• Cooling-Off Periods — Temporarily restrict access to your account for a defined period (minimum 24 hours, maximum 6 months).
• Self-Exclusion — Permanently exclude yourself from all 18ji Casino services. Self-exclusion requests are processed within 24 hours and are irrevocable for a minimum period of 12 months.

If you believe your gambling has become a problem, we strongly encourage you to use the self-exclusion tool or contact the PAGCOR Responsible Gaming Hotline or the National Council on Problem Gambling Philippines for free, confidential assistance in Filipino and English.

All content on the 18ji Platform — including but not limited to the website design, software code, logos, trademarks, game graphics, audio, video, text, and promotional materials — is owned by or licensed to 18ji Casino and is protected by applicable intellectual property laws of the Philippines and international conventions.

• You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial entertainment purposes only.
• You may not copy, modify, distribute, sell, rent, transmit, or create derivative works from any 18ji content without prior written consent.
• You may not reverse-engineer, decompile, or disassemble any software component of the 18ji Platform.
• The 18ji brand name and logo are trademarks. Unauthorized use is strictly prohibited.

To the fullest extent permitted by applicable Philippine law, 18ji Casino, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, technical malfunctions, or unauthorized account access.

• 18ji does not guarantee that the Platform will be free from errors, interruptions, or technical issues at all times.
• 18ji's aggregate liability to any individual player for any claim arising from use of the Platform shall not exceed the total funds deposited by that player in the 30 days preceding the relevant incident.
• 18ji is not responsible for losses incurred as a result of internet connectivity issues, device failures, or third-party service interruptions beyond our reasonable control.

18ji Casino collects, processes, and stores personal data in accordance with the Republic Act 10173 (Data Privacy Act of 2012) of the Philippines. By registering an account, you consent to the collection and processing of your personal information as described in the 18ji Privacy Policy.

• Personal data collected includes registration information (name, mobile number), KYC documents, transaction records, and gameplay history.
• 18ji will not sell your personal data to unaffiliated third parties without your explicit consent, except where required by law or regulatory authority.
• You have the right to access, correct, and request deletion of your personal data, subject to legal and regulatory retention requirements.
• For full details of how 18ji processes your personal data, please refer to our Privacy Policy at 18ji.asia/privacy-policy.

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The courts of the Philippines shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms or your use of the 18ji Platform.

In the event of a dispute regarding a specific bet, game outcome, or account transaction, you should first contact 18ji's customer support team at [email protected]. 18ji will investigate the matter and provide a written response within 14 business days. If you are not satisfied with the outcome of 18ji's internal resolution process, you may escalate the matter to PAGCOR or the relevant regulatory authority.

18ji Casino reserves the right to modify, update, or replace these Terms at any time. Where changes are considered material — such as changes to eligibility requirements, withdrawal procedures, or player rights — 18ji will provide advance notice via the mobile number or email address registered to your account.

For minor amendments (such as clarifications of existing language, formatting updates, or non-material editorial changes), 18ji may update these Terms without individual player notification, and the updated Terms will take effect upon publication on 18ji.asia/terms-conditions. The "Last Updated" date at the top of this document will reflect any changes.

Your continued use of the 18ji Platform following the effective date of any amended Terms constitutes your acceptance of those Terms. If you do not agree with any amended Terms, you must stop using the Platform and may request account closure by contacting 18ji support.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of the 18ji Casino Platform, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within your 18ji account dashboard
• Response Time: We aim to respond to all email inquiries within 3 business days
• Languages: Support available in English and Filipino (Tagalog)

For issues related to responsible gaming, self-exclusion requests, or account restrictions, please mark your email subject line as "Responsible Gaming Request" for priority handling.